Case Study

Leading TPA Transforms Operations with AI-Powered Platform

Frustrated with outdated technology, Rocky Mountain Reserve upgraded to an automated, AI-enabled solution.

Company

Rocky Mountain Reserve (RMR) is a leading provider and administrator of employer-sponsored reimbursement benefit plans, including 80,000 consumer directed benefit accounts, such as health savings accounts (HSAs), health reimbursement arrangements (HRAs), and flexible spending accounts (FSAs). Serving thousands of employer clients across the country, RMR is dedicated to delivering trusted benefits solutions backed by exceptional customer service.

Challenge

RMR set out to find a technology platform that could support long-term growth and deliver greater efficiency. The team focused on improving claims processing, speeding up reimbursements, and responding more effectively to client needs. Just as important was the ability to offer customized branding and flexible plan designs—key to standing out in a crowded market.

Third-party administrators like Rocky Mountain Reserve have been limited by outdated technology solutions. We are so pleased to partner with innovators like Rocky Mountain Reserve, who share in our vision to bring employers and their employees a more efficient benefit management solution. Together, we can modernize and automate processes and procedures for their employer clients and account holders, remove manual tasks, and help them grow their profit margins and gain market share with better underlying technology solutions.

Brian Cosgray, Co-Founder and CEO, Elevate

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Solution

After a thorough market evaluation, RMR selected Elevate’s modern, AI-powered benefits administration platform. Elevate’s comprehensive suite of features—including built-in automation, instant claim processing, real-time payments, enhanced security, and flexible plan designs—set it far ahead of the other options RMR considered.

Implementation

To migrate RMR’s book of business to the new platform, Elevate created a detailed implementation strategy led by a team of transition experts. The plan accounted for all aspects of the transition, from plan design to balance transfers and new card mailings. Key highlights of Elevate's transition deliverables:

Created RMR-branded interfaces and customer touchpoints, including portals, app, cards, and system communications
Transferred $58.8M in HSA and notional assets
Introduced new user-friendly systems for all stakeholders, including internal users, employers, and employees
Successfully transitioned 80,000 HSAs, FSAs, and HRAs in under 18 weeks. See the transition plan here.

AI-Enabled Implementation Upgrades: Speeding Transfers of Assets

During the implementation, it became clear that HSA transfers needed to move faster to meet customer expectations, even though Elevate was processing incoming transfers within two business days. To address this issue, Elevate’s developers introduced an AI-enabled TOA automation to scan and read checks and documents, reducing the incoming transfer processing time to same day. Within the first week of launching transfer automation, Elevate’s AI scanned and processed $8 million in incoming HSA assets—all within minutes. See our HSA transfer automation blog here.

80K

Accounts transitioned

$58M+

Assets transferred

$8M

AI-automated HSA transfers

18

Weeks total transition time

We see great things happening with the move to Elevate. This is honestly the best software transition we've ever been a part of. The power of Elevate's technology, combined with the level of expertise and responsiveness from the Elevate team, made this a win-win.

Wendy Warnick, Finance Team Lead, Rocky Mountain Reserve

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Results

RMR's adoption of Elevate's enhanced platform has resulted in significant improvements across several important operational areas. RMR has enjoyed faster claims processing, real-time asset visibility, automated financial workflows, and improved file management. The new system has improved RMR's efficiency, helping the company to better serve its clients and manage its internal processes with greater accuracy and speed. Key highlights include:

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Bonus - Unexpected Wins

In addition to a successful implementation and next-level automation, Elevate delivered some unexpected but game-changing wins. With zero downtime for months, the platform has had no disruption in operations. Claims processing is now streamlined with automated team- and skill-based assignments, replacing clunky spreadsheet-driven workflows. And when quick answers matter, Elevate's experts are just a Slack message or call away—no more waiting on slow-moving ticketing systems.

The final word? The partnership between Rocky Mountain Reserve and Elevate has successfully modernized RMR's benefits administration, delivering improved operational efficiency and faster, more accurate service through the power of Al and automation.

We are excited to offer a more technologically advanced solution to our employer clients and their employees by partnering with Elevate. We've always placed the greatest priority on our ability to deliver superior customer service, and this upgraded platform gives our clients the modern convenience they deserve. The increase in automation gives us more power to service our clients, all while providing employees faster access to their benefits money.

Jordan Davis, President, Rocky Mountain Reserve

Claims Processing Efficiency

Claims processed twice as fast with enhanced interfaces

Faster File Processing

File processing time reduced by 50%, greater visibility and functionality

Speedy TOAs

Incoming transfers processed within two business days; AI added to reduce to same day